Labs & Classrooms Updates

Howdy, folks---
Thanks for being such great supporters of Lesley's Labs & Classrooms.

To keep you abreast of some of the developments in our office...

• Equipment Reservations
  
  
  
  The last few weeks, I have been working on re-creating the Equipment Reservation process.... Moving from using the form (found here) to using an all-out scheduling software (found here -sorry, on-campus only)...  I am continuing to develop the scheduling platform, but so far, i have entered a database of equipment and have enabled login via your @lesley username.  So please stay tuned!
• New STAFF.
  No doubt, you have seen posting for openings in our department. 
  
  
  
  
  This year, I have a fresh crop of new student agents who have been helping us keep-up with our ever-changing facilities.  So if you've been in a class and a polite student comes-in to greet you or help your teacher set-up their technology, be sure to say "HELLO!"
  You know who we are by the nametags---
  
  
  *I know it's a cruel joke, but if you see any of them, be sure to quiz them on something technology related. 
  
  As we are filling-up our work week with student knowledgeable student staff, we are also looking for students who would be interested in organizing events and creating marketing materials.  If you are interested in working with us, please visit our job site.
  
• Tech & YOU
  
  So, I, Richard Phung, Labs & Classrooms Coordinator with UT and resident tech person, has been offering Technology information sessions... these info sessions are basically focus groups where students, staff, and faculty can ask questions and show-off their tech skills. 
  They are completely informal and discuss how technology influences our personal and professional lives.  Be sure to check out our schedule here (http://www.lesley.edu/ut/academic/info.html).
  So tell your friends!!! grab lunch and come down to meet with us.
  
• Room Checks & Repairs
  My new staff has been very diligent about making sure the rooms are in tip-top shape.
  4-5 times a day, they roam the halls and classrooms... keeping keen eyes on any equipment that is out of place.
  ANY or ALL issues that are considered "known" issues are reported on this document.
  AKA Status and Conditions.
  
  
  

  The status and conditions can be found on our main website:
  http://lesley.edu/ut/academic
  OR via our blog http://lesleylabs.blogspot.com
  
• Event Support
  Lastly, the Labs & Classrooms Division of University Technology will begin the process of working out a policy to support events on campus.  This means hiring new students to track/care for equipment, set-up/strike, and to act as the go-between for planning & implementation.
  Seeing as how no one else will do it or knows how to do it...
  With more than a dozen events under our belt, (2 this year alone), we are well on our way.
  
  This is a LONG and arduous task, but please have patience as we create policies and procedures for offering this service to the campus.   
  
  
• DEMO STATION DEPLOYMENT
  We are currently working out a proposed pilot program for installing DEMO computers in the black boxes themselves, thus eliminating the need to tote-in a computer for A/V equipped classrooms.    So far, it's pretty hush-hush...
  ****Please check back again later for notices and updates related to this roll-out****
  

And there you have it, folks...  this has been an update from the Labs & Classrooms Office.
For any questions, please feel free to contact us directly...
labs@lesley.edu

--- Richard Phung
Labs & Classrooms Coordinator
University Technology - Lesley University

TECH and YOU SCHEDULE CHANGES

The Tech & You events for September 14, 2011 and September 21, 2011 have been CANCELLED due to scheduling constraints.The next meeting will be:

Thursday, September 29, 12:30pm – 2:00pm
at WOLF 201 (DOBLE CAMPUS)


Visit the FACEBOOK event page.


Please visit our information page:
http://lesley.edu/ut/academic/info.html

Tech & You - Week 1

Thanks to everyone who came-out for our Tech & You focus group today!

Today, we discussed http://dropbox.com
And how to use dropbox to get your files from anywhere.
A few people brought-in their neat Android and iOS phones and showed-off their apps.

If you were not able to make it out today, no worries! 
We are going to be holding a group every week on a different topic!

Please visit our information page:
http://lesley.edu/ut/academic/info.html

The next meeting will be:
Wed, September 14, 12:30pm – 2:00pm
at SHER 150 (Brattle/EDS Campus)

So stay tuned!

OOPS!!!!
I know, right? 3 days before classes start and we've detected some disturbing news...
We rolled-out a new computer configuration as of June 2011, and only recently discovered that Java WebStart and JRE is NOT installed on the Windows 7 configuration.

The areas that this affects:

ALL Computers in Labs & Classrooms, Laptop Cart, Laptops for Checkout on WINDOWS 7 ONLY.

So... please please please be patient with our office as we work diligently to fix this.
We are working to update everything in the next couple of weeks, so if you are trying to use Java in the labs, you will have more success if you use MacOSX (java is built-in).

Sorry for the inconvenience.

Activating Your EMAIL/Changing your PASSWORD

So, the next few weeks are going to be crazy for new AND returning students because of the email change.
To make sure that you have access to ALL student account services (or at least the big ones), you should take the time to ACTIVATE your email.

To do so, visit:
ACTIVATE EMAIL

*This form requires that you know your Lesley username and password. If you do not know one or both of these, use these links: I don't know my password! What's my username?

Once you have done this, you should try logging-into a few of the important account pages:
http://lesley.edu/email  (email)
http://lesley.edu/lois (student account)
http://my.lesley.edu (course materials)
http://lesley.edu/ut/payforprint (print credits) ---
tip:  you can only check your print credits from on-campus.


If you have trouble logging into ANY of these sites, please follow these instructions:

Send an email to UT@LESLEY.EDU with the subject line “LOGIN PROBLEMS”
Be sure to include:

• Your Name
• Your Phone#
• An Alternate Email Address
• Student ID#
• Student USERNAME (usually your first initial+last name)
• Provide a quick description of the steps you took... e.g. "Went to the Activation website, changed my password, tried to login, could log into MyLesley, LOIS, Printing, but not email" --- *Please do NOT provide any password information*

Thanks for your patience as we are working to resolve these issues!

--- Labs

Reading Room Printer is OUT OF ORDER

ATTN Community Members---

The printer in the Reading Room (UNIV-3-069) is out of order.

Basically, the Maintenance Kit needs to be replaced.

We have ordered more, and will have it up and running ASAP.

You will still be able to print, but you will need to send the print to the Training Room.  To do so, when it asks which printer you wish to send the print, simply select UNIV-3-084  (it will be on the drop-down of other installed printers).

If you are unsure how to do this, you may also visit the Training Room (which is around the corner from the Reading Room) on the 3^rd Floor of University Hall.

IF YOU HAVE SENT A PRINT THAT DID NOT COME OUT and would like a REFUND for your print job…

1)  LOGIN to your Print Account by visiting:   http://lesley.edu/ut/payforprint

2)  Select TRANSACTION HISTORY….

3)  Then send an email to UT@LESLEY.EDU with the subject line “PRINT REFUND”
         Copy and Paste the exact PRINT HISTORY that you would like refunded…
         Be sure to include:
         the document name,

the COST,

the # of Pages

time/date of the print

*this goes for any future refund requests too.

Reporting Problems... the right way.

Attention everyone!

If you are reading this, that means that you are using one of the computers in the computer lab.

I want to thank you all for being so patient and diligently reporting issues with the computer labs/classrooms and printing.  It is your continued communication that provides very important feedback and allows us to address any technical concerns that may arise.

Unfortunately, as important as it is to report these technical issues, it is by far more important to be aware of HOW and WHAT you report as every single bit of information that can be provided will give us a better idea of how to service those concerns.


HOW---?
You can call:    617.349.8770 and leave a message or talk to a call-center representative.
You can email:   ut@lesley.edu (PREFERRED METHOD)
You can chat:    visit:  http://smartipantz.perceptis.com/lesley and click "Live Chat" 


WHAT---?

Regardless of your preferred methods, at the very least, you should be able to provide this information:
1)  Where are you located (specifically the building and room#).
2)  Your name and username
3)   Time/Date of the incident
4)   Your operating system (Windows/Mac)
5)   The application/software you are using --- e.g. Firefox, Adobe Reader, Microsoft Word
6)   The website (if applicable) and/or the specific FILE (name, type--- e.g.   something.docx)
7)   The exact steps you took in as much detail as possible ---- e.g.  I downloaded the PDF attachment from my email, clicked "OK" to open, got an error message.
8)   If there was an error message, tell us exactly. (and i mean EXACTLY) what the error message said.------



Example-----
A commonly reported problem is that a print was sent, but that it never came out of the printer.

Incorrect report:

"I tried to print to the printer on the 3rd floor, it didn't come out.  I waited for 10 minutes, and nothing happened.  It took money off of my account, and I want a refund."

Correct report:

"I was in the Computer Lab on the 3rd Floor of Doble Hall, Room # 309 when I tried to send a print from Windows.  I downloaded the file from my email using Internet Explorer, and I opened the file using Microsoft Excel.  I clicked "File" then "Print" and I "okayed" the Print box and typed my username and password.  Then clicked "OKAY" after the price popped-up.  A couple of seconds later, a pop-up came up on the bottom right hand side of the screen that said it printed okay, but I waited for 10 minutes and nothing happened.  The cost of the print was $0.50 and I would like a refund.  My username is "somethingsomething" and the file name was "somethingelse.xlsx."  On my print account, it shows that it printed to DOBL-309 at 8:00am on August 2, 2011.  Please advise."

Incorrect report:

"The projector doesn't work.  My class starts at 6p in University Hall."

Correct report:

I was getting my materials ready for my class when I tried to connect my laptop to the black box.  I turned the box on and the projector came up.  I connected the cable from the drawer to the wall plate that was labeled "Laptop 2", then connected the other end of the cable to my Mac Adapter, and plugged my mac Adapter into my laptop.  The screen on my laptop changed blue, and then all of a sudden my icons were very large.  I pressed "Laptop 2" on the blackbox, and the projector attempted to switch, but I got no image.  Only a blue screen.   My name is Something S. Something, and I teach Something 0000-00.  My class starts at 6p, and we are located in University Hall room 3-086.  If possible, please send a technician to assist, or call me back at 000-000-0000.

With the examples above, there is a lot more information....  *we are sorry if it takes you 5 minutes to articulate this.... but this kind of information allows us to 1)  Fix your account--- we have an idea for what processes need to be done, or what materials need to be considered;  then 2)  go back and see if there is anything that we can do to prevent this from happening in the future.  Any less information, we will never be able to resolve any issues, and the problems will persist.


Please do your community a service by helping us help you better!  Report ALL information that you possibly can when reporting technical issues.