UNIV 4-022 Blackbox Outage

NOTICE!!!!!!    The Blackbox in University Hall room 4-022 is temporarily out of order. The projector will turn on, however only a blank blue screen will display.

If you are a faculty and you need projection, you will have to come to the help-desk office to pick-up a portable LCD projector.  *** WE HAVE PLACED ONE ASIDE ON A TABLE WITH WHEELS

We are incredibly sorry for the inconvenience, and we will let you know when it's back up and running.

Thanks for understanding!

PLEASE DO NOT TAMPER WITH THE BLACKBOX OR THE PROJECTOR!

To reserve any other replacement equipment, go to the equipment reservation form to make appropriate accommodations. We are sorry for any inconvenience this may cause.

Mid-Terms...

Howdy, folks..
I didn't want you to think that I never update this blog.
I do, it's just very interesting when things get busy.

To let you know what's been going on:

1. There have been lots of outages lately.  I don't know if you have noticed.  The Science Lab (UNIV-2-142) is burning a hole in my resources.  The UPX-2 (Crestron A/V controller), an essential component to the operation of that space, has gone out...  The UPX-2 is essentially a computer capable of switching and mediating the signal to and from the various components such as the DVD/VHS player, the Document Camera, and the Laptop inputs all over the room.  Well, obvi, with it not working, those components don't function properly.  To make matters worse, Crestron doesn't make a comparable product anymore, so we're going to try and find another solution to replicate the same functionality.  Talk about time and money!
2. Other areas have been soaking up our limited resources... A/V support and setup tickets have flooded our inbox.  Teachers requiring assistance setting up their classroom technology, etc.  I have been offering trainings, but no one has showed up... :(  it's unfortunate, but it would help to have some peoples at least be mindful of how to operate the equipment.  It's just a matter of increasing peoples' confidence when using those kinds of tools, and a side effect of all of it would be less reports of "broken" things when 90% of the time it's just unplugged or turned off.

I know, right?

At any rate...
what else?
That's about it for maintenance stuff.. 

UNIV-2-142 is OUT OF ORDER

NOTICE!!!!!!
The projection system in UNIV-2-142 (the Science lab on the Left) is OUT OF ORDER..
the media switcher (that controls the touch-screen interface) is completely fritz'd...

If you are a faculty and you need projection, you will have to come to the help-desk office to pick-up a portable LCD projector.
We are incredibly sorry for the inconvenience, and we will let you know when it's back up and running.

Thanks for understanding!

ATTENTION!!! OUTTAGE

The service technician with Ad-Tech has determined that the Extron MLS406 switcher is non-functioning and will need to be replaced/repaired.
The tech is taking the unit with him, which renders the room slightly hindered in terms of A/V Support.

1)  DVD/VHS playback is non-functioning.
2)  Computer projection is ONLY possible through the Wall-plate Video connector which is currently occupied by the Teaching Workstation (DEMO)...  Users that wish to project via laptop must plug directly into the Wall Plate behind the Teacher Desk.
3)  This room has no sound support for the time of the repair.
4)  The switch panel (that allows users to switch from laptop, DEMO, DVD, etc) does not work.

I am awaiting a quote for parts & services from Giselda.

I am also leaving a sign in the room.
My recommendation is to inform and redirect users where needed.

Thank you.


--Richard Phung
Classrooms & Labs Coordinator
University Technology - Lesley University
617.349.8819 | x8770
rphung@lesley.edu