Microsoft 2010 Product Activation

ATTENTION FOLKS,

We are still trying to perform activations of the Microsoft Products across the computer labs, but we may not be able to get to them all before xmas.

If you are needing to use Office, you have a few options:
1)  Use Office 2011 on Mac
2)  Use Office 2007 on Windows (we have 2 versions of office installed on the computers, 2010 is the one that requires activation, 2007 does not)
3)  Use Office Online via Outlook.com (log-in with your username@lesley.edu), then click "Documents"

We apologize for the inconveniences this has caused you.. but please understand we are working diligently to fix them for the future.
If you need to talk to someone, please feel free to yell at Richard Phung, the Labs & Classrooms Coordinator at UT by emailing him:  rphung@lesley.edu

or post on our facebook.

Starting off on the right foot.

Well, the school year is underway.
We here in the Labs & Classrooms office have been SLAMMED with orientation and training requests... not to mention the all-to-convenient catastrophic system failure claiming at least one of our classrooms... YEESSH!

It has been rather stressful, and we are trying our best to seek out all of our faculty to provide the support they need. So if you're a faculty member, thank you for your patience!

Some changes you can expect:
1) We just installed two (2) new kiosks on the 3rd floor opposite the Student Accounts/Registrar/Financial aid window(s)
2) A slimmed-down equipment reservation form.
3) New visual quick start guides & posters.

A few things that we are asking the community to assist with in keeping everything up and running...

• Please respect the technology in the classrooms.. we understand that things don't always work as expected, so the very least that you can do while things are working is to make sure that they are put back in their right place.  The A/V systems are amazingly simple, but things being out of place due to previous users modifying the set-up creates a world of problems for everyone.
• If there is something suspicious about the way technology works in an area... leave a comment for us... send an email to ut@lesley.edu to report an outage or problem.. but if it's a minor quirk, post it to our facebook page, twitter page, or leave a comment here..  Which leads me to...
• Follow us!  If you want the latest news and updates about technologies in different areas, leave us messages... we will get back to you ASAP.

Anyway... that's my morning rant.

Sherrill MacBooks... and some issues.

We have discovered an interesting quirk about a certain line of 13" MacBook Pro models.

Known issue:
After installing Apple MultiTouch support in Windows XPSP3, we discovered that these machines started behaving erratically... their boot times jumped from a one-minute load-time to anywhere from 5-10 minutes.
We investigated the issue and explored a number of options, but for the time being, we have disabled Multi-Touch Support in Windows XP.... :(
I know, I know...

this means no two-touch scrolling, no right-clicking, no gestures, and no pinch-and-zoom under Windows XP.  Luckily, the library has provided a number of two-button scroll mice for Windows users.

Needless to say, MacOSX still has multi-touch support.

We are working diligently to find a solution and are in contact with other providers that use these particular hardware types.
Expect an upgrade/fix for the Spring 2011

Known Issues--- Doble InfoCommons

So here in the Labs & Classrooms Office, we are looking to improve the conditions of the computer labs here on Lesley campuses.

We are hoping to address each and every one of these issues, so please let us know if there are any more we need to keep on our radar.  *ALSO, we will be posting updates via this blog or twitter as soon as those issues are resolved:


Area -->  Operating System -->  Software Involved -->  Issue:

• Doble InfoCommons
  Windows XP SP3
  Epson Scan Utility
  Epson Scan Utility won't start (or scanners are not installed)
  
• Doble InfoCommons
  Windows XP SP3
  Sound won't play through headphones (or sound bleeds through mute)