Microsoft 2010 Product Activation

ATTENTION FOLKS,

We are still trying to perform activations of the Microsoft Products across the computer labs, but we may not be able to get to them all before xmas.

If you are needing to use Office, you have a few options:
1)  Use Office 2011 on Mac
2)  Use Office 2007 on Windows (we have 2 versions of office installed on the computers, 2010 is the one that requires activation, 2007 does not)
3)  Use Office Online via Outlook.com (log-in with your username@lesley.edu), then click "Documents"

We apologize for the inconveniences this has caused you.. but please understand we are working diligently to fix them for the future.
If you need to talk to someone, please feel free to yell at Richard Phung, the Labs & Classrooms Coordinator at UT by emailing him:  rphung@lesley.edu

or post on our facebook.

TECH and YOU SCHEDULE CHANGES

The Tech & You events for September 14, 2011 and September 21, 2011 have been CANCELLED due to scheduling constraints.The next meeting will be:

Thursday, September 29, 12:30pm – 2:00pm
at WOLF 201 (DOBLE CAMPUS)


Visit the FACEBOOK event page.


Please visit our information page:
http://lesley.edu/ut/academic/info.html

PRINTER SERVER UPGRADES--- PRINTING IS DISABLED

PRINT SERVICES OFFLINE

UNTIL FURTHER NOTICE

Howdy, folks---

In case you haven't been following our Twitter, all print services are currently disabled for our classrooms.
We are slowly bringing them back online.

Please stay tuned!

In the meantime, you can check your print balances by visiting our new user interface:
http://lesley.edu/ut/payforprint
*which is accessible by on-campus only!

Thanks for your patience!


-- LesleyLabs

the Pre-SPRING Stretch!

Needless to say, things have been rather hectic around here...  We have been diligently getting things ready for the Spring Semester by flipping spaces and testing hardware.  A few residencies and conferences this break have made things a little tricky.. keeping us on our toes and most of our equipment in the field.  

Some of the areas that you will notice that are different:

• the Laptop Cart... Wolfard 203, Wolfard 204, Doble-309, Doble-413, Doble-415 computer systems are re-flipped... they have been re-imaged with updated software.
  *we couldn't get to all of the kiosks or the UNIV labs, but we will work on them as the year progresses*
  
• there are installed LCD Display screens in the dance studios at University Hall (UNIV-4-009 and UNIV-4-010)... as well as a ceiling-mounted LCD projector in UNIV-4-004
  
• the research & training laptop cart in the Sherrill Library will be getting a fresh image soon.

We are in the process of installing digital signs and displays for the General Public's use in the Atrium at University Hall as well...

**** WE WILL KEEP EVERYONE POSTED AS DEVELOPMENT OCCURS****

Things are set to be pretty stable and consistently working.... buuut if they aren't, just send an email to ut@lesley.edu  

We will get to them ASAP.

Thanks for being patient with us as we make these renovations.

WINTER MAINTENANCE BEGINS!

First Quarter Maintenance has begun!

So, while the majority of folks are away during the winter interim, we at the Labs & Classrooms office have been diligently working on getting the labs updated for the Spring 2011 semester.
This is a major overhaul of all systems… basically, pressing the "reset" button on everything.
This includes:

1. Re-Imaging the computer labs --- this involves fresh, installed-from-scratch computer configurations for ALL of the computer labs, kiosks, and computer classrooms.  You can see our maintenance schedule for these areas here:
   http://lesleylabs.blogspot.com/p/maintenance-schedule.html
   
   BEWARE.. while we are flipping these computers, they will be unusable (OFF LIMITS).  Please refer to the signs *posted outside the doors to the computer labs* and the schedule.
   
   The configuration of these machines will be posted in a later note.
   To get up-to-date notices on the actual maintenance procedure(s), please checkout our twitter feed:
   http://www.twitter.com/lesleylabs
   
   
2. Cleaning and repairing keyboards & peripherals. --- we will be scrubbing-down and replacing keyboards and mice.  Also, we're adding brand-new mouse-pads and security hardware.
   
   
3. To put to bed malfunctioning A/V concerns, we are going through all of the digital labs and classrooms and are manually testing all peripheral components in these spaces.  This involves rigorously using the DVD/VHS combination players, Auxillary Audio Inputs, Demo Stations (where available), and computer inputs in ALL areas.  We are also replacing cables, restocking cables, and repairing connections (the little connector pieces).  In addition, we are balancing the audio amplifiers, color-correcting + focusing the projectors… *for brightness and image sharpness.

Overall, this maintenance will take the better portion of the next 3 weeks (Starting January 3 until January 21)… We appreciate your patience during these times.

Winter Maintenance - 2010-2011

We have just posted our Winter Maintenance in the maintenance calendar (see here).
It will basically involve re-imaging every computer that is overseen by the Labs & Classrooms group.

Please stay tuned to the Twitter feed or our blog-roll for photos, commentary, and notes on the updates.
Software Lists will be provided soon.

JUST SO YA KNOW!

Starting off on the right foot.

Well, the school year is underway.
We here in the Labs & Classrooms office have been SLAMMED with orientation and training requests... not to mention the all-to-convenient catastrophic system failure claiming at least one of our classrooms... YEESSH!

It has been rather stressful, and we are trying our best to seek out all of our faculty to provide the support they need. So if you're a faculty member, thank you for your patience!

Some changes you can expect:
1) We just installed two (2) new kiosks on the 3rd floor opposite the Student Accounts/Registrar/Financial aid window(s)
2) A slimmed-down equipment reservation form.
3) New visual quick start guides & posters.

A few things that we are asking the community to assist with in keeping everything up and running...

• Please respect the technology in the classrooms.. we understand that things don't always work as expected, so the very least that you can do while things are working is to make sure that they are put back in their right place.  The A/V systems are amazingly simple, but things being out of place due to previous users modifying the set-up creates a world of problems for everyone.
• If there is something suspicious about the way technology works in an area... leave a comment for us... send an email to ut@lesley.edu to report an outage or problem.. but if it's a minor quirk, post it to our facebook page, twitter page, or leave a comment here..  Which leads me to...
• Follow us!  If you want the latest news and updates about technologies in different areas, leave us messages... we will get back to you ASAP.

Anyway... that's my morning rant.

UNIV-2-142 is OUT OF ORDER

NOTICE!!!!!!
The projection system in UNIV-2-142 (the Science lab on the Left) is OUT OF ORDER..
the media switcher (that controls the touch-screen interface) is completely fritz'd...

If you are a faculty and you need projection, you will have to come to the help-desk office to pick-up a portable LCD projector.
We are incredibly sorry for the inconvenience, and we will let you know when it's back up and running.

Thanks for understanding!

Temp Printer Installed at AIB Library.

For some reason, AIB-Library via PrintSrv-AIB has gone down..
I'm pretty certain that the problem is on the printer itself as the server seems to be configured just fine, but is not able to communicate.

Service has been called-in on it, but in the meantime, the Academic Computing Department has offered to bring one down from their area.

Because the networks are different, the server needs to be reconfigured to point print jobs to the new printer.

I solved this issue, but the workstations need to be reconfigured to print to the new printer address.

Like dominoes.
Falling into place.

Spring is Underway! (Imported)

Well, folks. It's been an interesting first few weeks of school.
We would like to thank everyone for their patience and for your support!



Please get the word-out about this student-maintained office by following us on twitter and friending us on facebook!
And be sure to message us with @lesleylabs
You can check maintenance status, equipment reservation status, and hardware/software updates!

Helpdesk v3 Up and Running

Warning: The content on this post was written while Richard Phung, the Labs & Classrooms Coordinator, held the title of Computer Lab Technician at the Art Institute of Boston at Lesley University.... the content expressed here is out of date, at best.

Thanks for visiting the systems administration blog..
i will be posting updates and stuff to the site here. Along with any issue resolutions that have been made in the course of my days. i figure it's a good way to keep track of the stuff going on around here and to keep the general public informed.


:)