Friday, August 12, 2011

Activating Your EMAIL/Changing your PASSWORD

So, the next few weeks are going to be crazy for new AND returning students because of the email change.
To make sure that you have access to ALL student account services (or at least the big ones), you should take the time to ACTIVATE your email.

To do so, visit:
ACTIVATE EMAIL

*This form requires that you know your Lesley username and password. If you do not know one or both of these, use these links: I don't know my password! What's my username?

Once you have done this, you should try logging-into a few of the important account pages:
http://lesley.edu/email  (email)
http://lesley.edu/lois (student account)
http://my.lesley.edu (course materials)
http://lesley.edu/ut/payforprint (print credits) ---
tip:  you can only check your print credits from on-campus.


If you have trouble logging into ANY of these sites, please follow these instructions:

Send an email to UT@LESLEY.EDU with the subject line “LOGIN PROBLEMS”
Be sure to include:
  • Your Name
  • Your Phone#
  • An Alternate Email Address
  • Student ID#
  • Student USERNAME (usually your first initial+last name)
  • Provide a quick description of the steps you took... e.g. "Went to the Activation website, changed my password, tried to login, could log into MyLesley, LOIS, Printing, but not email" --- *Please do NOT provide any password information*

Thanks for your patience as we are working to resolve these issues!

--- Labs

Tuesday, August 9, 2011

Reading Room Printer is OUT OF ORDER


ATTN Community Members---

The printer in the Reading Room (UNIV-3-069) is out of order.

Basically, the Maintenance Kit needs to be replaced.

We have ordered more, and will have it up and running ASAP.

You will still be able to print, but you will need to send the print to the Training Room.  To do so, when it asks which printer you wish to send the print, simply select UNIV-3-084  (it will be on the drop-down of other installed printers).

If you are unsure how to do this, you may also visit the Training Room (which is around the corner from the Reading Room) on the 3rd Floor of University Hall.

IF YOU HAVE SENT A PRINT THAT DID NOT COME OUT and would like a REFUND for your print job…
1)  LOGIN to your Print Account by visiting:   http://lesley.edu/ut/payforprint
2)  Select TRANSACTION HISTORY….
3)  Then send an email to UT@LESLEY.EDU with the subject line “PRINT REFUND”
         Copy and Paste the exact PRINT HISTORY that you would like refunded…
         Be sure to include:
         the document name,
the COST,
the # of Pages
time/date of the print

*this goes for any future refund requests too.

Monday, August 1, 2011

Reporting Problems... the right way.

Attention everyone!


If you are reading this, that means that you are using one of the computers in the computer lab.

I want to thank you all for being so patient and diligently reporting issues with the computer labs/classrooms and printing.  It is your continued communication that provides very important feedback and allows us to address any technical concerns that may arise.

Unfortunately, as important as it is to report these technical issues, it is by far more important to be aware of HOW and WHAT you report as every single bit of information that can be provided will give us a better idea of how to service those concerns.


HOW---?
You can call:    617.349.8770 and leave a message or talk to a call-center representative.
You can email:   ut@lesley.edu (PREFERRED METHOD)

You can chat:    visit:  http://smartipantz.perceptis.com/lesley and click "Live Chat" 


WHAT---?

Regardless of your preferred methods, at the very least, you should be able to provide this information:
1)  Where are you located (specifically the building and room#).
2)  Your name and username
3)   Time/Date of the incident
4)   Your operating system (Windows/Mac)
5)   The application/software you are using --- e.g. Firefox, Adobe Reader, Microsoft Word
6)   The website (if applicable) and/or the specific FILE (name, type--- e.g.   something.docx)
7)   The exact steps you took in as much detail as possible ---- e.g.  I downloaded the PDF attachment from my email, clicked "OK" to open, got an error message.
8)   If there was an error message, tell us exactly. (and i mean EXACTLY) what the error message said.------



Example-----
A commonly reported problem is that a print was sent, but that it never came out of the printer.

Incorrect report:
"I tried to print to the printer on the 3rd floor, it didn't come out.  I waited for 10 minutes, and nothing happened.  It took money off of my account, and I want a refund."

Correct report:
"I was in the Computer Lab on the 3rd Floor of Doble Hall, Room # 309 when I tried to send a print from Windows.  I downloaded the file from my email using Internet Explorer, and I opened the file using Microsoft Excel.  I clicked "File" then "Print" and I "okayed" the Print box and typed my username and password.  Then clicked "OKAY" after the price popped-up.  A couple of seconds later, a pop-up came up on the bottom right hand side of the screen that said it printed okay, but I waited for 10 minutes and nothing happened.  The cost of the print was $0.50 and I would like a refund.  My username is "somethingsomething" and the file name was "somethingelse.xlsx."  On my print account, it shows that it printed to DOBL-309 at 8:00am on August 2, 2011.  Please advise."

Incorrect report:
"The projector doesn't work.  My class starts at 6p in University Hall."

Correct report:
I was getting my materials ready for my class when I tried to connect my laptop to the black box.  I turned the box on and the projector came up.  I connected the cable from the drawer to the wall plate that was labeled "Laptop 2", then connected the other end of the cable to my Mac Adapter, and plugged my mac Adapter into my laptop.  The screen on my laptop changed blue, and then all of a sudden my icons were very large.  I pressed "Laptop 2" on the blackbox, and the projector attempted to switch, but I got no image.  Only a blue screen.   My name is Something S. Something, and I teach Something 0000-00.  My class starts at 6p, and we are located in University Hall room 3-086.  If possible, please send a technician to assist, or call me back at 000-000-0000.

With the examples above, there is a lot more information....  *we are sorry if it takes you 5 minutes to articulate this.... but this kind of information allows us to 1)  Fix your account--- we have an idea for what processes need to be done, or what materials need to be considered;  then 2)  go back and see if there is anything that we can do to prevent this from happening in the future.  Any less information, we will never be able to resolve any issues, and the problems will persist.


Please do your community a service by helping us help you better!  Report ALL information that you possibly can when reporting technical issues.